WhatsApp Based Customer Service Helpdesk

WhatsApp Based Customer Service Helpdesk

Brainpulse Introduces Cunnekt. Powered by WhatsApp Business API, Cunnekt is a WhatsApp Based Customer Service Helpdesk Software. It provides business an excellent way to engage and manage conversations with customers over WhatsApp, seamlessly. As customers are in hurry to get quick and convenient updates on the conversations they’re indulged in, Cunnekt ensures real-time communications, faster response times, and smarter resolutions of customer queries.

WhatsApp Customer Support Helpdesk -Software Features

Our WhatsApp based customer support helpdesk software makes your customer service & support quick and convenient. In addition, it lets you access your past customer interactions and the chat insights from one single interface. The software incorporates all essential customer support helpdesk features so that you can talk to your customers wherever they are.

WhatsApp Business API

Multi-agent Customer Support

Cunnekt is multi-agent customer support software. It allows many customer service agents working together and onto one customer using the same dashboard to resolve customer queries without impacting efficiency. The software automatically tag, categorize and prioritize requests and assign these queries to the agents.

The WhatsApp based customer support helpdesk software streamlines conversations running across agents into one place, keeps track of user requests and enables to deal with other customer support related issues promptly. In case any of the agents misses deadlines, helpdesks automatically escalate tickets to managers.

One-to-One Communication

The software is built to turn one-to-one customer communication into an easy affair. Agents can respond to individual customer from one place. The ability helps agents to support customers better. When an agent attends a customer on one-to-one basis, it becomes easier to track which customers already have answers and which tickets still need to be addressed.

Alert and Notifications as WhatsApp Messages

Cunnekt allows businesses to integrate business applications into it to send relevant alerts notifications and mission critical messages (such as Payment reminders, Appointment reminders, Order receipts and Delivery notifications) as WhatsApp messages. This means a customer can reply to WhatsApp message sent by provider instead of having to change the channel and call the provider. Agents serving the customers can see Message Delivered and Message Read notifications when they reply.

Analytics for Real Time Insights

With Cunnekt’s in-built analytics, you can track your chat across the channels and agents. Find the real time insights into average handling time, first response rates, time-to-resolution, etc. This advanced customer service reporting and analytics will help brands get into the details of customer, channel, and team data in real-time. Receive alerts and insights that require Immediate attention.

Easily Connect with Your Customers

Cunnekt is the most intelligent help desk software that helps businesses focus on the customer and provides exceptional customer service. This fully automated customer system software enables agents to focus purely on answering tickets and offering quickest response possible.

Web Based Interface

Access essential WhatsApp based customer service helpdesk features from a single, intuitive interface.

Centralize Communication

Put all your customer messages in Front. Assign conversations for clear accountability and quick resolution.

Fully Automated

Fully automated ticket monitoring and chat management. Prioritize what’s important, and resolve queries faster.

Live Conversation

Real-time interaction between customers and agents through live chat. Give personalized attention to your customer queries.

Analytics and Reporting

Access and track distinguish reports to get deeper insights into response time, issue volume, and more.

Auto Responses

Save canned responses to answer common questions. Set reminders to automatically follow them up.

Chat Management

Cunnekt has an in-built chat management system that enables agents to organize their customer communication without missing a single moment. It eventually boosts customer experience and increases the chances of conversion. Our efficient chat management let agents help customers in real time, which increases customer satisfaction.

Open Chats
These are the conversations that are still going on and resolution of the customer grievances is under way.
Closed Chats
These are the conversations that are concluded and no more communication is needed.
Pending Chats
These are the conversations that are yet to finish.
Recent Chats
Chats that have occurred recently whether Open, Close or Pending/dd.

Contact Management

It’s equally fun to add, edit remove contact list in Cunnekt before starting the campaign. Its intuitive interface lets you easily add and delete contact list. You can also import a contact list of subscribed users to launch a campaign. A search field is also available to find an individual contact from the uploaded list.

Agent Management

Cunnekt is designed to embrace a multi-agent chat platform. The platform lets multiple agents from different departments working together to resolve customer queries. The dashboard offers provisions to add and remove agents from the interface. Admin can assign chats to individual agents and may remove roles as well.

Auto Response on onboarding

Save time and effort. Get away from writing same greeting every time a new user onboards. Save pre-defined greetings, links, product pitches, and FAQs as auto responses. Just input the short code and hit enter. Now, it’s your customer’s turn.

Put Cunnekt at work to help your customers when they really need it. Get in touch with them for instant support. Use customizable message templates, or send canned responses to reply to customer’s queries. It’s time to equip your team with power so that they can respond faster and make customers happier. Interested to know how WhatsApp based customer support can help, talk to our representative right now.

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