24 x 7 Support system
BrainPulse 24x7 support system is the fastest and the most convenient method for most support requirements. Our web hosting support require you to login into your
Members Area where you can create trouble tickets, accsess your account information and status, upgrade current subscribed plans, check network information and a host of other options.
Support Ticket System
The Ticketing system is the most effective method of instant communications. To post a ticket, clients may send in their request through email or you may Login into your members area and post their web hosting support ticket.
| Technical Support Ticket | |
|---|---|
| Technical Support Email | |
| Members Area URL |
Live Chat 24x7 Support System
Catch our Technical and Sales representatives on live chat web hosting Support system anytime in India.
| Online Live Chat System |
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Phone Support
Our Technical and Sales support staff system is available on phone between 10:00 am to 6:30 pm to assist our clients with their queries.
| Technical Support Numbers | +91-120-6790400 Ext. No.(401-479) |
|---|---|
| Sales Support Numbers | +91-120-6790400 Ext. No.(401-479) |
Technical support escalation Metrics
BrainPulse’s escalated web hosting support system has integrated with an idea of reducing efforts and time to get your technical queries resolved. Our technical team is categorized intelligently to take care of varied technical problems as per their priority, in a timely manner.
Level 1: Customer Care Team (available 24/7)
On entering our Customer support systemsection, a form will appear on your screen. Fill in your details and try to provide enough information required and relevant to resolve the issue. On submitting the form, a ticket will be generated in your name and you will be provided with a ticket number. Further updates will be provided to you on your registered email id or contact number. Your query will be answered and rectified within2 hours.
You may also mail us directly at support@brainpulse.com
Level 2: If the problem does not get resolved within 2 hours
If the problem does not get resolved in 2 hours, clients can register their problem to the Level 2 with a NOTE suggesting ‘Further escalation required’. Level 2 has a team of experts who will try to resolve your problem within 6 hours. Updates can be received on your registered email address.
In case of an extremely critical and urgent problem, you reach instantly to the Level 2 by contacting us through our Live Chat or calling us at 0120 – 6790472 / 473.
Level 3: For Enterprise-Level Customers
If your problem does not get nay relevant solution in 6 hours, then you can contact our Level 3 team incorporating senior administrators. Enterprise-level customers, who have taken Dedicated, VPS and Cloud servers solutions from us, can directly get in touch with us through Level 3.
Level 3 Support Details
Mr. Mohit Mathur
Email: support@brainpulse.com
Phone no: 0120 – 6790472 / 473
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