Tarun Gupta

Cloud Server Service Level Agreement

Tarun Gupta July 12th, 2013 Cloud Computing no comments.

Cloud Server SLA

Every business runs when fueled with relationships and associations. Cloud computing isn't also an exception. Being very digital and virtual in nature, it extends good count of accumulated business benefits to either party involved in a contract. Now the big question comes about the terms and condition of the Cloud Server contract signed or about to execute in coming days. I have mentioned some very standard terms that may take place in the contract paper to ensure that services are up to the mark and in the best interests of the company.

Inclusions In A Cloud Server Service Contract

Although these are not the standard points to be included in a cloud server SLA, I do believe these points may establish the utmost needs of the particular cloud service. Let's take these points one by one.

Damage Liability:

I won't be amused if a service provider takes no liability for the damages and issues escalated during the cloud Web Hosting Service. Most of the service providers state in the contract that damage liability is a negotiable term and they are not bound to accept it unless inevitable. Subscribers of the service frequently complain about the non-serious approach of service providers towards monetary liabilities. In some cases, service subscribers terminate the deal on liability issues. That is why it seems vital to have a transparent approach in liability resolution.

Service Level Agreement Terms:

Alike other service level agreements, Cloud SLA does interpret a number of key issues in the paper for both the parties. The agreements basically elaborates key issues like availability levels and performance. The inputs and ideas mentioned in the Service Level Agreement (SLA) paper vary as per organizational requirements. If you need to place more stringent and solid terms in the SLA, you have to spend more dollars. However, experts do believe that the terms in the SLA are negotiable and both the parties can talk over the issues unless come to a common agreement.

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Liability To The DC Infrastructure

I am pretty familiar about the never-ending symbolic arguments between providers and subscribers on the service issues. A Data Center subscriber always demands more whereas a provider exaggerates its services. Providers pledge to offer redundant and fault-tolerant cloud services and in contrary subscribers demands more liability terms from another site. For an instance if a fire breaks down on the premises, the provider takes responsibility for the rebuilding of the structure but escapes the compensation matters related to the damaged contents.

Service Lock-in and Exit Periods:

This is another important aspect to be taken care of with optimum concerns. These strategies need to be carefully executed. A number of factors act here in a long-term. Some service providers charge a huge fee against the early termination of services. Some other service providers ask a notification from the subscribers to convey the non-renewal terms in a stipulated time frame.

Service Change Terms:

On a number of occasions subscribers change certain contract terms when failed in negotiation terms. A perfect negotiation strategy can help subscribers negotiate the changes done across the infrastructure platform. If a subscriber asks for the change meanwhile the service, service provider charges accordingly for the time period.

Grounds For Service Termination:

Although non-payment of dues becomes the primary reason behind the contract termination, there are many other factors as well that destroy the game. There are reasons like material breach, failure of Load Balancing Servers issues in acceptable use policies and third-party complaints where subscribers are not directly responsible for the termination. A legal service contract must accommodate the points on which a service can be terminated by the mutual consent of both subscriber and provider.


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