If you want to setup a complete online
help desk solution to manage your online business activities
may it be sales or technical support, BrainPulse is here
with a wide range of the most powerful solutions which
are feature packed and are currently the best in the market
with extensive statistics and unmatched speed and reliability.
Features of Help Desk Solution
Complete
Support Center solution
Our
helpdesk solutions provides an easy-to-use interface
from which your clients can submit a ticket
Troubleshooters
are similar to the Windows Help troubleshooters
where a person follows a series of questions to
nail the problem
download
area for all manuals, programs, guides and any
other files categorized into a single place from
which your clients can download them anytime
Keep
your clients up to date on company events through
the announcement area
Multi-languages
from already available language packs
A
tightly integrated searchable knowledgebase system
Admin Area Options
Complete
ticket management system with customizable displays
Advanced
features to manage tickets, like move, merge,
ban users, search facility etc.
WYSIWYG
editor to give a html formatted reply to tickets
Pre-defined
replies to increase better handling and reduce
response time
Detailed
statistics and reporting system
Knowledge
base management with multiple categories support
Detailed
user management and permission settings to enable
and disable access
Completely
customizable templates through a powerful template
engine
Advanced
features like calendars, to dos and address book
for users
