If you want to setup a complete online
help desk solution to manage your online business activities
may it be sales or technical support, BrainPulse is here
with a wide range of the most powerful solutions which
are feature packed and are currently the best in the market
with extensive statistics and unmatched speed and reliability.
Features of Live Chat Solutions
Live
Response features an easy to use interface for your
site visitors to communicate with your staff members
With
the Live Response staff monitor window you can monitor
all active sessions under your department
site
visitors can instantly start a chat with online
staff members and also select the appropriate department
If
a staff member is offline your site visitors can
leave a message
staff
dashboard provides a snapshot view of changes
Add
notes for clients, once you add a note, the visitor
is tagged with that information and Live Response
displays it if that visitor visits your site again
Monitor
active conversations of other staff members
Start
a conference chat on active sessions
Live Chat Admin Area Features
Create
Departments : One can create unlimited
number of departments.
Manage
Users : Assign multiple users to multiple
department.
Logging
: If enabled, the conversations carried
out are logged and stored permanently, you can sort
them out according to date and keep track of your
staff performance and see exactly how your customers
are being serviced.
Extensive
Statistics : You can see exactly how much
time a staff member spent at answering requests
and waiting for requests, you can also see specific
actions carried out by staff members on any given
date.
Collaboration
: Each staff member has his personal calendar
and address book with which he can keep track of
his daily tasks or add contacts.
